Error code
30797: Brand Registration: Must be a U.S. government entity to register as government
What this error means
You registered as a government entity but the registry couldn't confirm the organisation is one.
Causes, most likely first
- Organisation isn't a US entity, only US entities qualify for the Government type.
entity_typeset to Government for an organisation that doesn't qualify.- Business details couldn't be confirmed against official records.
- Legal name or address doesn't match official records closely enough for automated verification.
Fields Twilio names for this error
Twilio’s page for this error names these submission fields:
entity_type
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
If not a US government entity, change entity_type to the correct type and resubmit. If it is one, correct the Customer Profile so legal name and address match official records exactly, then resubmit. Review the registration feedback in Console or on the brand resource to see which fields failed. If automated review still can't confirm it, contact Support with supporting documentation for manual verification.
Timing and resubmission
No documented review window. Manual verification via Support has no published SLA.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.