Error code

30795: Brand Registration: Tax ID data mismatch

What this error means

The Tax ID you gave doesn't match the legal business name (or other details) on record with the registry.

Causes, most likely first

  1. Legal company name doesn't match the name tied to the EIN / government ID, the dominant cause.
  2. The US EIN submitted is invalid.
  3. A US SSN was submitted where an EIN is required.
  4. Canadian or foreign government ID couldn't be verified.

Fields Twilio names for this error

Twilio’s page for this error names these submission fields:

  • business_name
  • business_registration_identifier
  • business_registration_number

How to fix it

If your numbers are managed by a platform

If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.

The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.

If you own the Twilio account

The mismatch is almost always in the Customer Profile submitted before brand creation, not the brand itself. 1) Verify the Tax ID against official documents, for US entities the IRS EIN assignment letter (CP 575) or a 147C letter; confirm it's a business Tax ID, not a personal SSN. 2) Enter the legal company name exactly as registered, character-for-character. 3) Correct the profile, then resubmit the brand.

Timing and resubmission

No review clock, but the brand cannot be used to create a campaign until corrected. Newly issued EINs may not be in federal records yet, see 30798 for the analogous propagation caveat.

Two ways forward

Have it handled for you

A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.

See Growth and Scale

Fix it yourself

Send your email and we will send the fix playbook for registration rejections.

Related errors

Verified against Twilio documentation on 2026-08-10.