Terms of Service

Last updated: [EFFECTIVE DATE]

Template starting point — have your attorney review and complete the [bracketed] items (legal entity, governing state, effective date) before publishing. This is not legal advice.

These Terms of Service ("Terms") govern your use of flatratevoice.com and the services offered by [LEGAL ENTITY NAME] ("FlatRateVoice," "we," "us"). By using this site or submitting an inquiry, you agree to these Terms.

The service

FlatRateVoice provides a white-label AI voice agent platform for agencies and their clients, including AI call answering, appointment booking, and CRM integration. Specific features, pricing tiers, pooled minutes, and overage rates are described on our site and in your service agreement, which controls if there is any conflict with these Terms.

Accounts and acceptable use

You agree to provide accurate information and to keep your account credentials secure.
You agree not to use the service for unlawful, deceptive, or abusive purposes, or to send communications without required consent.
You are responsible for complying with all laws applicable to your use, including telecommunications and messaging regulations (such as A2P 10DLC registration and consent requirements).

Fees

Fees, pooled minutes, and overage rates are as described in your selected plan. Overage, if any, is billed at the fixed rate for your tier. Details are set out on our pricing page and your service agreement.

Third-party services

The service integrates with third-party platforms (for example, CRM, messaging, and telecommunications providers). Your use of those integrations may be subject to the third party's own terms.

Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted or error-free.

Limitation of liability

To the fullest extent permitted by law, FlatRateVoice will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the service.

Termination

Either party may terminate service as described in your service agreement. We may suspend or terminate access for violation of these Terms.

Governing law

These Terms are governed by the laws of [STATE / JURISDICTION], without regard to conflict-of-laws rules.

Contact

Questions about these Terms: hello@flatratevoice.com