Error code

30793: Brand Registration Failure: Validation problems with connected bundles

What this error means

The Customer Profile or A2P trust bundle SIDs referenced by the brand couldn't be validated.

Causes, most likely first

  1. CustomerProfileBundleSid doesn't match an existing Secondary Customer Profile SID.
  2. A2PProfileBundleSid doesn't match an existing TrustProduct SID for the business.
  3. Wrong Account SID / Auth Token, so the referenced bundles couldn't be retrieved.
  4. Public entity submitted an unsupported stock_exchange value in the A2P bundle.

Fields Twilio names for this error

Twilio’s page for this error names these submission fields:

  • A2PProfileBundleSid
  • CustomerProfileBundleSid
  • stock_exchange

How to fix it

If your numbers are managed by a platform

If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.

The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.

If you own the Twilio account

Verify CustomerProfileBundleSid points to the right Secondary Customer Profile on the same account, and A2PProfileBundleSid to the right TrustProduct (BU SID). Confirm you're using the credentials of the account that owns both bundles. For public entities, use a supported stock_exchange value (NONE, NASDAQ, NYSE, AMEX, ASX, LON, TSX, etc.).

Timing and resubmission

No review window; it's a reference-integrity error.

Two ways forward

Have it handled for you

A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.

See Growth and Scale

Fix it yourself

Send your email and we will send the fix playbook for registration rejections.

Related errors

Verified against Twilio documentation on 2026-08-10.