Error code
30954: Campaign rejected: hate speech or violent content detected
Not eligible for resubmission. Stated by: GHL 155000007572; Twilio page.
What this error means
Hate speech or violent content, a CTIA SHAFT prohibition.
Causes, most likely first
- Language targeting individuals or groups on protected characteristics, race, ethnicity, religion, gender, sexual orientation, disability.
- Content promoting, glorifying or inciting violence, threats or physical harm.
- Content designed to harass, bully or intimidate recipients.
How to fix it
If your numbers are managed by a platform
There is no correct-and-resubmit path for this code. The rejection is terminal for the campaign as submitted. If your numbers sit inside a reseller platform such as LeadConnector inside GoHighLevel, ask that platform's support team for the rejection code in writing so you have it on record, then treat the remedy below as the only route.
The remedy is a new brand and a new campaign built on a use case that does not fall in the prohibited category. Editing this campaign and resubmitting it will not clear the rejection.
If you own the Twilio account
Not eligible for resubmission. Review the messaging use case to make sure nothing could be read as hateful, violent or discriminatory before registering a new campaign. Contact Support if you believe it's an error.
Timing and resubmission
Not eligible for resubmission.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.