Error code
30455: Toll-Free phone number verification rejection - Disallowed: SHAFT - Hate
Not eligible for resubmission. Stated by: Twilio error page for this code.
What this error means
The submission was read as hate-related, a forbidden category.
Causes, most likely first
- Business or program associated with hate speech, abusive communications, or a hate group.
- Website, samples, opt-in flow, or business info suggested a hate-related use case.
- Use case falls in a forbidden category for US/Canada SMS and MMS.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
If the use case is genuinely in the forbidden category, it cannot be approved, stop. If misclassified, remove anything in the business description, website, samples or consent flow that reads that way, and contact Support with a clear explanation. Do not resubmit unchanged, content/policy rejections are ineligible for resubmission.
Timing and resubmission
Ineligible for resubmission. Support appeal only.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.