Error code
30446: Toll Free verification rejection - Opt-in not sufficient: express consent required
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
The consent you documented isn't express consent, collecting a phone number isn't the same as permission to text it.
Causes, most likely first
- Opt-in flow collects a number without a specific, upfront disclosure and a deliberate act of consent.
- Consent buried in Terms of Service or Privacy Policy rather than shown at the point of collection.
- Consent checkbox pre-checked rather than unchecked by default.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Rebuild the opt-in to collect express consent per CTIA guidelines: upfront disclosure plus an intentional action, specific to a stated purpose. Any CTA checkbox must be unchecked by default. Then resubmit the TFV. Listing "SMS" in your ToS or Privacy Policy does not count as consent.
Timing and resubmission
Correctable, resubmit within seven days for priority review. Fixing the live form first matters: reviewers open the URL.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.