Error code
30449: Toll Free verification rejection - URL issues in sample message
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
The link in your sample message breaks the URL rules for toll-free traffic.
Causes, most likely first
- Public URL shortener instead of a branded domain you own.
- Non-secure (
http://) URL. - The URL or its redirect conceals your business identity.
- Domain doesn't match the sender named in the message.
- Landing page doesn't identify the business owner or give contact details.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Use a branded URL on a domain you control, over HTTPS. Strip public shorteners from the message *and* from anything the URL redirects through. Make sender name, domain, and landing page all identify the same business. Add clear business identification and contact info to the landing page. If you need short links, use Twilio Link Shortening on your own branded domain. Edit and resubmit.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.