Error code
30940: Campaign rejected: Cannabis, CBD, or illegal substance content detected
Not eligible for resubmission. Stated by: GHL 155000007572; Twilio page.
What this error means
Cannabis, CBD, marijuana or controlled-substance content, prohibited regardless of state legality.
Causes, most likely first
- Cannabis or marijuana promotion in description, samples or website.
- CBD product marketing.
- References to controlled or illegal substances, synthetic drugs, or paraphernalia.
- Associated with a dispensary or delivery service.
How to fix it
If your numbers are managed by a platform
There is no correct-and-resubmit path for this code. The rejection is terminal for the campaign as submitted. If your numbers sit inside a reseller platform such as LeadConnector inside GoHighLevel, ask that platform's support team for the rejection code in writing so you have it on record, then treat the remedy below as the only route.
The remedy is a new brand and a new campaign built on a use case that does not fall in the prohibited category. Editing this campaign and resubmitting it will not clear the rejection.
If you own the Twilio account
Not eligible for resubmission. Review the CTIA Short Code Monitoring Handbook and carrier acceptable use policies before registering future campaigns. Consider a channel outside A2P 10DLC. Contact Support if you believe the rejection was in error.
Timing and resubmission
Not eligible for resubmission. Federal classification, not a documentation gap.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.