Error code
30459: Toll Free verification rejection - Disallowed: Cannabis/CBD
Not eligible for resubmission. Stated by: Twilio error page for this code.
What this error means
Cannabis or CBD business, forbidden for US/Canada SMS and MMS regardless of what the messages say.
Causes, most likely first
- Submission identified the business as cannabis or CBD.
- Website, use case, samples or opt-in indicated cannabis/CBD marketing, sales, or even account activity.
- Business classified under a forbidden category.
- Use case not permitted even if messages never mention cannabis.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
If the business is cannabis/CBD, don't resubmit the same use case, it can't be approved. If misclassified, correct the website, samples, opt-in description and use case, then resubmit if eligible. Provide clear additional information explaining the business model. Otherwise move the workflow to another channel.
Timing and resubmission
Ineligible for resubmission when the business genuinely is in the category.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.