Error code
30498: Toll Free verification rejection - Opt-in workflow must match submission details
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
Your written description of the opt-in doesn't match the example you supplied.
Causes, most likely first
- Description says verbal opt-in but the example is a web form.
- The method described differs from what's demonstrated.
- Details in the description contradict the example.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Update either the description or the example so they agree. Make the description reflect the actual process and the example match the described method. Align every part of the submission with real business practice.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.