Error code
30499: Toll Free verification rejection - Message content doesn't align with use case
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
Your sample messages don't match the use case, or are missing required elements.
Causes, most likely first
- Samples don't align with the selected use case.
- Samples incomplete or missing key details such as the business name.
- Content contradicts the stated messaging purpose.
- Samples reference message types described nowhere else.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Rewrite the samples to reflect the approved use case, include all required components (business name, opt-out instructions), and make them complete and properly formatted. Remove anything that doesn't align with the stated purpose.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.