Error code
30494: Toll Free verification rejection - ISV or reseller name must be provided
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
You indicated a software vendor is involved but didn't name them.
Causes, most likely first
- The ISV/reseller field was left blank.
- The information wasn't entered in the right field.
- The submission mentions an ISV/reseller without identifying them.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Update the business identity on the profile to reflect ISV/Reseller and populate the correct software-provider details. Make sure the name matches the actual vendor in use, and complete every ISV/reseller-related field.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.