Error code
30522: Toll Free verification rejection - SMS terms must be accessible and compliant
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
Your SMS terms and conditions are unreachable or missing required program details.
Causes, most likely first
- Terms URL not accessible or returning an error.
- Content missing required program details.
- Document incomplete or lacks messaging-specific terms.
- SMS program details not clearly set out.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Provide an accessible terms URL. Make the terms include program name, product description, customer care contact, opt-out instructions, the "Message and data rates may apply" disclosure, and a frequency disclosure for recurring programs. Make them publicly accessible without login. Create a dedicated SMS/messaging section if there isn't one.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.