Error code
30518: Toll Free verification rejection - Call-to-action missing required disclosures
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
The place where you ask for the phone number doesn't carry the required disclosures.
Causes, most likely first
- Missing brand/program name.
- Missing message-frequency disclosure for recurring programs.
- Missing opt-in disclosure and pricing statement ("Msg & Data rates may apply").
- Missing customer support and opt-out details.
- The toll-free number in the CTA doesn't match the one in the submission.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Update the CTA to carry all of it: business/program name, frequency disclosure for recurring messages, the standard pricing statement, and customer support plus opt-out instructions. Make the number in the CTA match the number in the submission. Put every disclosure adjacent to where the consumer enters their phone number.
Timing and resubmission
Correctable, resubmit within seven days for priority review, after the live CTA is updated.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.