Error code
30484: Toll Free verification rejection - Business name and office record mismatch
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
The business name you submitted doesn't match what's on the website or official records.
Causes, most likely first
- A different business name is displayed on the website.
- Operating under a DBA without declaring it in the submission.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Update the business name to match exactly what appears on the website or official documentation. If you operate under a DBA, fill in the DBA field and supply supporting documentation. Make the verification submission and web presence consistent.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.