Error code
30511: Toll Free verification rejection - Verbal consent script must be provided
Correctable and resubmittable. Stated by: Twilio error page for this code.
What this error means
You said consent is collected verbally but supplied no script.
Causes, most likely first
- No verbal consent script provided.
- Script or documentation incomplete.
- The verbal consent process couldn't be verified.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Supply a detailed script with the exact language used to obtain verbal consent, plus a simulated conversation showing how users are informed and consent is captured. Document how verbal consent is recorded and stored, and how users opt out afterwards. Consider sending a confirmation text after verbal opt-in.
Timing and resubmission
Correctable, resubmit within seven days for priority review.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.