Error code
30032: Toll-Free Number Has Not Been Verified
What this error means
Your toll-free number tried to text a US/Canada mobile before its toll-free verification was approved, so Twilio blocked it.
Causes, most likely first
- TFV was never submitted, number sits in
Restricted/Not verified. - TFV is submitted and still in review (
Pending), since 31 Jan 2024 pending traffic is blocked too, not throttled. - TFV was rejected, so the number never reached approved state.
How to fix it
If your numbers are managed by a platform
If your numbers sit inside a reseller platform, for example LeadConnector numbers inside GoHighLevel, you do not have access to the Twilio Console, and the interface shows the rejection without the code. Ask that platform's support team for the Twilio rejection error code, in writing, before you change anything. You can also read it yourself from your browser, which is faster: see how to get the code.
The substance of the fix is yours to make: the business details, the website, and the opt-in flow described in the Twilio path all belong to you, not to the platform. Make those changes first, confirm they are live, then ask support to resubmit. A resubmission filed before the underlying facts change will fail again on the same reason.
If you own the Twilio account
Console → Phone Numbers → Manage → Active numbers → select the number → Regulatory Information tab to read status. If unverified, submit TFV in Console or via the Messaging Compliance API. If rejected and still editable, correct and resubmit before edit_expiration.
Timing and resubmission
Twilio sets the TFV edit window to 7 days from the initial request (edit_expiration). Miss it and you cannot edit, you must delete and file a fresh submission, which restarts the review clock.
Two ways forward
Have it handled for you
A2P registration is handled for you on Growth at $597/mo and on Scale at $1,197/mo. Registration, resubmissions, and the compliance work behind them are included.
Fix it yourself
Send your email and we will send the fix playbook for registration rejections.
Verified against Twilio documentation on 2026-08-10.